Return & Refund Policy
At Anara Lifestyle, we want you to shop with confidence. Your satisfaction is important to us, and we strive to make every shopping experience enjoyable and seamless.
Returns Within 15 Days
We gladly accept eligible returns requested within 15 days of delivery for a refund to your original payment method.
Returns Between 16–30 Days
Eligible returns requested between 16 and 30 days after delivery qualify for store credit only, subject to a 20% restocking fee. The restocking fee will be deducted from the original purchase price, and the remaining balance will be issued as an Anara Lifestyle electronic gift card that can be used toward a future purchase.
Return shipping costs and shipping insurance are the customer’s responsibility. All returns must be shipped using a trackable and insured shipping service to protect against loss or damage during transit.
All returned merchandise must be unused, in its original condition, and securely packaged with all original accessories and packaging materials.
Customers are responsible for any loss or damage that occurs during return shipping and must file any applicable claims directly with their shipping carrier.
Store credit will be issued only after the returned merchandise has been received, inspected, and approved.
Returns After 30 Days
Returns are not accepted after 30 days from the delivery date.
Return Conditions
To qualify for a return, all merchandise must meet the following requirements:
- Items must be in new, unused, and original condition.
- Merchandise must be free from damage, marks, alterations, or signs of wear.
- All original packaging, tags, labels, and accessories must be included, where applicable.
- Returns must be requested within the applicable return period.
Items that are used, damaged, marked, altered, or otherwise fail to meet these conditions will not be accepted and will be returned to the customer.
Return Authorization (RA) Required
Before returning any merchandise, customers must contact our customer care team at support@anaralifestyle.com to request a Return Authorization (RA) number.
Once your return request is approved, we will provide an RA number along with the appropriate return shipping address and instructions.
Returns sent without prior authorization or a valid RA number may be refused and returned to the sender.
Please do not ship merchandise back to the original shipping address without receiving return instructions from our team, as our products may ship from different warehouses.
Return Shipping Costs, Packaging & Tracking
Customers are responsible for all return shipping costs, unless the return is due to an error on our part or otherwise required by applicable law.
To ensure your return arrives safely, please follow these requirements:
- Secure Packaging: All merchandise must be carefully packed using appropriate protective materials to prevent damage during transit. Fragile items must be properly cushioned and protected.
- Tracking Required: All returns, regardless of value, must be shipped using a carrier that provides a tracking number.
- Tracking Confirmation: Customers must email their return tracking number to support@anaralifestyle.com once the package has been shipped.
- Shipping Insurance: Returns valued over $100 must be insured for the full merchandise value.
- Return Responsibility: Customers are responsible for ensuring their returns are properly packaged and safely delivered to the designated return location.
Anara Lifestyle is not responsible for return packages lost or damaged during transit when customers arrange their own return shipping.
Items received damaged due to insufficient packaging may be denied a refund or store credit and returned to the customer.
Non-Returnable Items & Exclusions
For hygiene, safety, and product-specific reasons, certain items are not eligible for return or exchange.
Final Sale Items
Products marked Final Sale at the time of purchase are not eligible for return, exchange, or store credit.
Personalized & Custom-Made Items
Personalized, monogrammed, engraved, made-to-order, or custom-designed products are considered final sale and cannot be returned or exchanged.
Perishable Items
Food, baked goods, chocolates, and other perishable products are not eligible for return due to their nature and food safety considerations.
Please Note: If an item arrives damaged, defective, or incorrect, please contact our customer care team so we can review the issue and assist with an appropriate resolution. These exclusions do not limit any rights provided by applicable law.
Refund Processing
Once your return is received and inspected, we will notify you of its approval.
Returns Within 15 Days: Approved refunds will be issued to the original payment method.
Returns Between 16–30 Days: Approved returns will receive store credit in the form of an electronic Anara Lifestyle gift card for future purchases.
Please allow additional processing time for your bank or credit card provider to reflect any refund.
Original shipping charges are non-refundable unless the return results from an error on our part or otherwise required by law.
Damaged, Defective, or Incorrect Items
We take great care in selecting and delivering our products. If your order arrives damaged, defective, or incorrect, please contact us at support@anaralifestyle.com as soon as possible.
We may request photographs of the item and its packaging to help us assess the situation and determine the appropriate resolution.
Depending on the circumstances, we will assist with a replacement, refund, or another suitable solution.
Need Assistance?
For questions about returns, refunds, or your order, please contact us at:
Email: support@anaralifestyle.com
Our customer care team will be happy to assist you.
Thank you for choosing Anara Lifestyle. We sincerely appreciate your trust and look forward to serving you again.